How did you consult the doctor?

Please select the location of the HealthHub facility that you wish to share your feedback for.

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Ease of the registration process

Considering that the acceptable waiting time internationally is 20-30 minutes, how do you evaluate your wait time at clinic?

Courtesy of the Front Desk

What services did you avail during your visit?

Physician Consultation

Laboratory

Pharmacy

Physiotherapy

Radiology

Experience with Our Physician Consultation Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Nursing
How would you rate the assessment process (vitals)?

Concern the nurse showed for your condition

Physician Consultation
Concern the physician showed for your questions or worries

Explanations the physician gave you about your condition

Care provider’s discussion of any proposed treatment (options, risks, benefits, etc.)

Experience with Our Laboratory Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Skill of the person who took your blood (e.g., did it quickly, with minimal pain)

Considering the Lab report processing time is 24 hours, how would you evaluate the time frame for receiving the reports?

Experience with Our Pharmacy Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Availability of prescribed medication

Waiting time for medication dispensing

Explanation provided by the Pharmacist about your prescribed medication

Experience with Our Physiotherapy Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

How would you rate the availability and convenience of scheduling your physiotherapy appointments?

How effective do you feel the physiotherapy treatment was in improving your condition?

Experience with Our Radiology Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Explanations from the staff about what would happen during your test or imaging procedure

Considering the Radiology report processing time is 72 hours, how would you evaluate the time frame for receiving the reports?

Courtesy of the Radiology staff

Experience with Our General Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Insurance
Waiting time to get your insurance approval

General
Our concern for your privacy

Degree to which you were informed about any delays

How well medical staff protected your safety (by sanitizing hands, wearing gloves … etc.)

Cleanliness of our clinics

Parking accessibility

How was your overall experience at HealthHub?

Not Satisfied

Very Satisfied

How likely are you to recommend HealthHub to your family & friends?

Not Satisfied

Very Satisfied

The HealthHub team will be happy to contact you!

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Thank you for your valuable feedback!