Thank you for choosing HealthHub Clinic.

We would appreciate you taking the time to complete this form.

01 / 13

How did you consult the doctor?

Please select the location of the HealthHub facility that you wish to share your feedback for.

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Ease of the registration process

Courtesy of the front desk staff

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Was the appointment availability satisfactory based on your preference?

Were the instructions to access the telehealth platform/appointment clear and sufficient?

What services did you avail during your visit?

Physician Consultation

Laboratory

Pharmacy

Physiotherapy

Radiology

	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Waiting Time
Was the waiting time before your consultation started satisfactory?

Physician Consultation
Concern the physician showed for your questions or worries

Explanations the physician gave you about your condition

Care provider's discussion of any proposed treatment (options, risks, benefits, etc.)

	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Nursing
How would you rate the assessment process? (vital signs check i.e. blood pressure, temperature, height & weight).

Concern the nurse showed for your condition

Physician Consultation
Considering that the acceptable waiting time internationally is 20-30 minutes, how do you evaluate your wait time at the clinic?
Concern the physician showed for your questions or worries

Explanations the physician gave you about your condition

Care provider’s discussion of any proposed treatment (options, risks, benefits, etc.)

Experience with Our Laboratory Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Skill of the person who took your sample (e.g. did it quickly, with minimal pain).

Based on the expected timeframe you were given how would you evaluate the timeline for receiving your lab reports?

Experience with Our Pharmacy Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Availability of the prescribed medication or alternatives

Waiting time for medication dispensing

Explanation provided by the Pharmacist about your prescribed medication

Experience with Our Physiotherapy Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

How would you rate the availability and convenience of scheduling your physiotherapy appointments?

How effective do you feel the physiotherapy treatment was in improving your condition?

Potential side effects of treatment were explained, and sufficient information was provided.

Experience with Our Radiology Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Explanations from the staff about what would happen during your test or imaging procedure

Based on the expected timeframe you were given; how would you evaluate the timeline for receiving your radiology reports?

Courtesy of the Radiology staff

Experience with Our General Services	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Insurance
Waiting time to get your insurance approval

General
Our concern for your privacy

Degree to which you were informed about any delays

How well medical staff protected your safety (by sanitizing hands, wearing gloves … etc.)

Cleanliness of our clinics

Parking accessibility

	Very Bad	Bad	Good	Great	Excellent	Not Applicable

Privacy and Confidentiality
Was your privacy respected during the consultation?

Connectivity
How would you rate the video/audio quality?

Payment and Billing
Was the payment process easy?

Medication
Availability of the prescribed medications or alternatives?

Was the medication delivered on time (within 12 hours)?

How was your overall experience at HealthHub?

Not Satisfied

Very Satisfied

How likely are you to recommend HealthHub to your family & friends?

Very Unlikely

Very Likely

The HealthHub team will be happy to contact you!

Would you like a member of the HealthHub team to contact you?

Yes No

Be assured your data will be safe with us.

Enter the captcha on (Refresh)

Thank you for your valuable feedback!

We’ve received your message. Your feedback will help us to give a better experience at HealthHub. Someone from our team will contact you soon

Enhanced Experience
on our Mobile App

Feedback

Thank you for choosing HealthHub Clinic.

How did you consult the doctor?

Please select the location of the HealthHub facility that you wish to share your feedback for.

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access

What services did you avail during your visit?

Experience with Our Laboratory Services

Experience with Our Pharmacy Services

Experience with Our Physiotherapy Services

Experience with Our Radiology Services

Experience with Our General Services

How was your overall experience at HealthHub?

How likely are you to recommend HealthHub to your family & friends?

The HealthHub team will be happy to contact you!

Would you like a member of the HealthHub team to contact you?

Thank you for your valuable feedback!

It’s a new way of healthcare designed to meet your needs with a complete range of Smart Healthcare solutions.

Follow us

Download the
HealthHub mobile app

Follow us

Feedback

Thank you for choosing HealthHub Clinic.

How did you consult the doctor?

Please select the location of the HealthHub facility that you wish to share your feedback for.

Thank you for your recent visit to clinic. We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access

Thank you for your recent visit to clinic. We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Service Access

What services did you avail during your visit?

Experience with Our Laboratory Services

Experience with Our Pharmacy Services

Experience with Our Physiotherapy Services

Experience with Our Radiology Services

Experience with Our General Services

How was your overall experience at HealthHub?

How likely are you to recommend HealthHub to your family & friends?

The HealthHub team will be happy to contact you!

Would you like a member of the HealthHub team to contact you?

Thank you for your valuable feedback!

Send feedback request

Submitting... Please wait.

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.

Thank you for your recent visit to clinic.
We appreciate you taking the time to share your feedback and complete this survey to help us improve our services.