We Hear You! Let us know about your experience at HealthHub

Service Access

 Very Bad Bad Good Great Excellent Not Applicable
Ease of the registration process
Courtesy of the front desk staff

What services did you avail during your visit?

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Nursing
How would you rate the assessment process? (vital signs check i.e. blood pressure, temperature, height & weight).
Concern the nurse showed for your condition
Physician Consultation
Considering that the acceptable waiting time internationally is 20-30 minutes, how do you evaluate your wait time at the clinic?
Concern the physician showed for your questions or worries
Explanations the physician gave you about your condition
Care provider’s discussion of any proposed treatment (options, risks, benefits, etc.)

Experience with Our Laboratory Services

 Very Bad Bad Good Great Excellent Not Applicable
Skill of the person who took your sample (e.g. did it quickly, with minimal pain).
Based on the expected timeframe you were given how would you evaluate the timeline for receiving your lab reports?

Experience with Our Pharmacy Services

 Very Bad Bad Good Great Excellent Not Applicable
Availability of the prescribed medication or alternatives
Waiting time for medication dispensing
Explanation provided by the Pharmacist about your prescribed medication

Experience with Our Physiotherapy Services

 Very Bad Bad Good Great Excellent Not Applicable
How would you rate the availability and convenience of scheduling your physiotherapy appointments?
How effective do you feel the physiotherapy treatment was in improving your condition?
Potential side effects of treatment were explained, and sufficient information was provided.

Experience with Our Radiology Services

 Very Bad Bad Good Great Excellent Not Applicable
Explanations from the staff about what would happen during your test or imaging procedure
Based on the expected timeframe you were given; how would you evaluate the timeline for receiving your radiology reports?
Courtesy of the Radiology staff

Experience with Our General Services

 Very Bad Bad Good Great Excellent Not Applicable
Insurance
Waiting time to get your insurance approval
General
Our concern for your privacy
Degree to which you were informed about any delays
How well medical staff protected your safety (by sanitizing hands, wearing gloves … etc.)
Cleanliness of our clinics
Parking accessibility

How was your overall experience at HealthHub?

Not Satisfied

Very Satisfied

How likely are you to recommend HealthHub to your family & friends?

Very Unlikely

Very Likely

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